Welcome to ForLingo!

ForLingo (“ForLingo: Chat Translate,” “we,” “us,” or “our”) operates the ForLingo: Chat Translate mobile and web applications. We are dedicated to safeguarding your privacy. This Privacy Policy outlines how we collect, store, use, and share information when you interact with our Services.

We prioritize the security and confidentiality of your information. When using the App, you may share information during your conversations with the ForLingo AI Bot. We process this information solely as described in this Privacy Policy, allowing for personalized and secure interactions with your AI Bot and enabling it to learn from these interactions to enhance future conversations. While we may use information about your usage of the App to promote our Services, we will never use or disclose the content of your ForLingo conversations for marketing or advertising.

Any terms in this Policy that are not defined here have the meanings assigned to them in our Terms of Service. If you have any questions, feel free to reach out to us at Forlingo001@outlook.com.

1. Information We Collect

1.1 Information You Provide

When you use our Services, you may provide us with the following types of information:

• Account Information: If you choose to log in through a service like Google, Apple, or Facebook, we receive information related to your login method. Depending on your account settings with these services, this may include details such as your username, email address, profile picture, and unique user identifiers.
• Messages and Content: This encompasses messages you send and receive via the Apps, including any personal details you share, as well as photos and both voice and text messages.
• Interests and Preferences: You may indicate conversation preferences, such as topics you'd like to discuss. Over time, we also learn about your interests and preferences based on your usage of the Services, which helps us personalize your conversations and the features offered.
• Payments and Transactions: When you make purchases through our Services, we keep a record of your transactions, including selected features and the rights you earn and utilize.

1.2 Information We Collect Automatically

We automatically gather certain information about you, your mobile device, your network, and your interactions with our Services over time:

• Device and Network Data: This includes details about your mobile device’s operating system, manufacturer, model, IP address, device and cookie identifiers, language preferences, mobile carrier, and general location information (such as city, state, or geographic area).
• Usage Data: This refers to how you engage with the Services, including your interactions, the links and buttons you click, and the pages you visit.

We utilize cookies, web beacons (like pixel tags), and local storage technologies (such as HTML5) to collect some of this information. For additional details on how we use these technologies, please refer to our Cookie Policy.

2. How We Use Your Information

We utilize your information for the following purposes:

• Service Delivery and Maintenance: This includes creating your account and profile, facilitating payments and transactions for premium features, managing your rights, responding to your inquiries, providing troubleshooting assistance, and handling our relationship with you through administrative communications related to our Services.
• Core Functionality: We provide a personalized AI assistant to help you with translations and enhance your learning experience, while ensuring the security of your conversations and synchronizing your history across different devices.
• Monitoring and Security: We monitor the Services to prevent fraud, criminal activity, and misuse, and to maintain the security of our IT systems and networks, which includes testing, system maintenance, support, and data hosting.
• Trend Analysis: We analyze trends in Service usage, aggregate, anonymize, and deidentify personal information, assess the effectiveness of our Services, enhance and develop new features, and refine our business and marketing strategies.
• Marketing and Communication: We may send you emails with information that we think will interest you, including updates about our Services, features, and surveys. Additionally, we may display and target advertisements for our Services online.
• Legitimate Interests: We enforce and adhere to our terms and policies, protect our rights and the rights of others, ensure privacy and safety, maintain the integrity of our Services, verify the age of users, defend against legal claims, recover owed payments, keep transaction records, and comply with legal requirements.

3. Legal Bases for Processing Your Information

In summary, we process your personal information only when we believe it is necessary and have a valid legal reason (i.e., legal basis) under applicable law. This includes scenarios such as your consent, compliance with laws, fulfilling contractual obligations, protecting your rights, or pursuing our legitimate business interests.

If you are located in the EU or UK, this section is relevant to you.

Under the General Data Protection Regulation (GDPR) and UK GDPR, we are required to outline the legal bases we rely on for processing your personal information. We may rely on the following bases:

• Usage Data: Information about how you interact with the Services, including your clicks on links and buttons and the pages you visit.
• Consent: We may process your information if you have explicitly given us permission to use it for specific purposes. You can withdraw your consent at any time.
• Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided these interests do not outweigh your rights and freedoms. For instance, we may analyze Service usage to enhance user engagement and retention.
• Legal Obligations: We may process your information when necessary to comply with legal obligations, such as cooperating with law enforcement or regulatory agencies, defending our legal rights, or using your information as evidence in litigation.
• Vital Interests: We may process your information if it is necessary to protect your vital interests or those of a third party, especially in situations involving potential threats to safety.

If you are located in Canada, this section applies to you.

We may process your information if you have explicitly given us permission for a specific purpose or if your permission can be reasonably inferred. You can withdraw your consent at any time.

In exceptional cases, we may be permitted under applicable law to process your information without your consent, including, but not limited to:

• When collection is clearly in the individual's interest and consent cannot be obtained in a timely manner.
• For investigations and the detection and prevention of fraud.
• For business transactions, provided certain conditions are met.
• If the information is part of a witness statement needed to assess, process, or settle an insurance claim.
• For identifying injured, ill, or deceased individuals and communicating with their next of kin.
• If we have reasonable grounds to believe someone may be a victim of financial abuse.
• If collecting the information with consent would compromise its availability or accuracy, and the collection is reasonable for investigating a breach of an agreement or law.
• If disclosure is necessary to comply with a subpoena, court order, or related rules.
• If the information was produced in the course of employment or business and the collection aligns with the original purposes for which it was produced.
• If the collection is solely for journalistic, artistic, or literary purposes.
• If the information is publicly available and specified by regulations.

4. How We Share Your Information

4.1 Service Providers

We share your information with companies and individuals that assist us in delivering our Services or managing our business operations. This includes services such as hosting, IT support, customer service, email distribution, and website analytics. While we do share some information with marketing service providers, we do not disclose the content of your conversations for marketing purposes. For instance, we might provide your email address to marketing providers to facilitate the delivery of our marketing emails and help identify potential users interested in our Services. We ensure that these providers commit to using your email address solely for this purpose.

4.2 Professional Advisors

We may disclose information to professional advisors, including lawyers, auditors, bankers, and insurers, when necessary for the services they provide to us.

4.3 Advertising Partners

We share data regarding visitors to our Website, such as clicks, page visits, IP addresses, advertising IDs, and browser types, with advertising companies for interest-based advertising and marketing. This allows us and our advertising partners to tailor and deliver ads to you and others. However, we will never share your conversations, photos, or other content provided through the Apps with our advertising partners, nor will we use such information for marketing purposes.

4.4 Authorities and Others

We may disclose your information to law enforcement, government agencies, and private parties when we believe, in good faith, that such sharing is necessary or appropriate for legal compliance and protection, as outlined in Section 3.

5. How We Secure Your Information

We employ a range of industry-standard security technologies and practices to safeguard your data against unauthorized access, use, or disclosure.

All data transmitted is encrypted during transit using Secure Socket Layer (SSL) encryption, which secures the information exchanged. Our stored data is housed on secure servers, with access protected by multiple layers of security measures, including firewalls, role-based access controls, and password protections.

While we make every reasonable effort to protect your information, no technology or data transmission method can be considered 100% secure. If we identify any security breach that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to your data, we will inform you promptly.

6. Your Rights and Choices

6.1 Opting Out of Marketing Communications

You have the option to unsubscribe from marketing emails and other communications by following the opt-out instructions provided in those messages or by reaching out to us as outlined in the “Contact Us” section below. Please note that you may still receive emails related to Services and other non-marketing communications from us.

6.2 Opting Out of Personal Information Sharing for Targeted Advertising

We collaborate with third-party advertising partners who may collect information about your interactions with our App using cookies and other tracking methods for the purpose of displaying targeted ads online, as detailed in the “How We Share Your Information” section above. Under certain laws, our sharing of this information may be classified as a “sale” or “sharing” of personal data for targeted advertising. You can opt out of these disclosures and limit our use of tracking technologies by following the guidance in our Cookie Policy or by clicking the “Your Privacy Choices” link available in our App.

7. Use of AI ForLingo by Minors

We do not intentionally collect data from or market our Services to children under the age of 18. By using our Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and consent to their use of the Services. If we discover that we have collected personal information from users under 18, we will deactivate their account and take appropriate steps to delete that data from our records. If you become aware of any information we may have collected from individuals under 18, please reach out to us.

8. Updates to This Privacy Policy

We may revise this privacy notice periodically. Any updates will be marked with a new "Revised" date, and the updated version will take effect as soon as it is available. If we make significant changes to this notice, we may inform you by prominently displaying a notification about the changes or by sending you a direct communication. We recommend that you review this privacy notice regularly to stay informed about how we are safeguarding your information.